Queens Hotel Angeles City ★★★★

tooth patste suppy was too small.

It felt very homely and nice

The staff were extremely nice and helpful

The steakhouse

It’s conveniently located for night life and has a great pool staff always greet you with a happy face

Shower took a long time to get warm when we stayed there but was good in the other room we had when we first arrived, the bed is great so if you have back ache it will cure it

great hotel pool is excellent very clean and Larry the security man is welcoming and the best

reception staff can be overworked

Feels like new rooms delicately furnished. Spacious, with a nice view. Clean

Not easy to pick on anything

Nice pool.Nice size balcony to view the outside.Helpful staff.

Very small elevator Lighting layout needs improvement. Too much stuff in the refrigerator taking away space from the things I want to put in myself.

Good modern rooms, location, parking availability..

Roof top Bar and pool area closed but not advised, Steak House expensive and not value for money..

I have to say, this hotel is very well managed and provides a great short term stay. The staff are all extremely courteous, respectful and professional in all of the areas (front desk, restaurant, pool, and housekeeping). A few minor things came up during my stay, but the staff responded politely and immediately took care of them. The hotel is very quiet, especially on the back poolside, even though it's just one minute from the main street. The pool area is exceptional, great for chilling with a coffee in the morning, a swim early afternoon, or anytime. The restaurant is one of the better ones in the area, especially for burgers and steaks. The balcony had a great view. My room was large with a sofa (not very comfortable, so I didn't use it as much as expected), really nice decor and well maintained, and large refrigerator. I would probably go for a smaller room without sofa next time (but still overlooking the pool). I don't regard the hotel as budget, as the price is a bit high for the overall surrounding environment, but many Ph hotels are like that, unfortunately. I requested a non-smoking room, and the hotel kindly arranged for that, but note that for a non-smoking room, you will be presented with a policy stating that you could be fined P25,000 if the staff discovers that smoking took place in your non-smoking room (so you/visitors need to go outside or to pool area if you do smoke). But I appreciated this attention to detail by the hotel management and staff, which I find to be far above average!

The only thing was the large refrigerator in its wooden casing on a wooden floor: The refrigerator is crazy loud when its coolant turns on frequently. You can hear the huge buzzing even when walking from the elevator to the room! I don't fault the hotel for this, but they may try to find ways to muffle this a bit, since light sleepers or people with sensitive ears may find it quite annoying (which I did). But this turned out to be a regular minor issue rather than a big issue. Overall, I had a great stay and will definitely go back for convenient chill holidays in the future!

The room was a good size, AC was working well.

I reserved 2 non-smoking economy deluxe rooms and requested adjacent or at least same floor rooms 9 days ahead of my stay. They confirmed approval of my request day before and so I was expecting such, given that the two-day non-cancellation policy already applied. I found out upon checking in that they were giving me rooms on separate floors AND one room was suddenly a smoking room. Definitely not what I signed up for :( (rant warning) It took a very lengthy and stressful discussion as we were going in circles. As politely as I could, I insisted I wanted to at least get what I ordered or be able to cancel without being charged. A booking IS a contract and I certainly wasn't the one who broke the contract. I was asking for accountability from them since it wasn't my fault that they gave away my room or they didn't have available non-smoking rooms in the first place. Why did they offer and accept via Booking.com if they won't be honoring it? They said I can no longer cancel since it was booked at Booking.com and that if I cancelled, they'd be the ones to pay for the booking. They were insisting that I take what they had at that time or they can give me same-floor non-smoking rooms but that I had to pay extra since the next available room was a bit bigger than economy deluxe. Very foot-in-the-door. It wasn't what I signed up for and felt like I was being scammed :( Eventually after further discussion they gave me the same-floor, non-smoking rooms with the one bigger room at no additional cost. I am grateful that they finally tried to take accountability but the stress of the whole situation was definitely not worth it. Also a tip to those looking to stay here: the location is very accessible and near many establishments. Just a heads up that it's right inside a red light district.

The room was very clean. Friendly staff especially from RBI. 24hr room service. ATM available on site. Nearby convenience store & pharmacy. Night life just around the corner.

Pulled pork was microwaved & rubbery in texture. Bars & clubs around the corner can be a little loud at night. No breakfast included which can be a hassle for some.

the room is big,the bathroom too.

to be in the 6th floor.the noise from the bar aboventhey keep on dragging the chairs night and day...its a bit annoying.

as with my last stay the staff are great, the hotel super clean, situated in the heart of the entertainment area but when in your room or by the pool so quiet and relaxing. The living room bar offers a great place to start or finish your night with lovely friendly hosts.

had to go home and back to work lol

Reception staff excellent, especially Annamary....Helped me with many problems & always pleasant & smiling... Nothing was a hassle for her

Have coffee making facilities in room

I paid a lot of money to stay here, I went upstairs to the bar to check it out. The manager of the bar kicked me out aggressively, because I didn’t buy a drink. Horrible service, would not recommend.

Staff- spoke great English, very helpful Pool - Extremely clean with two full time cleaning staff Food- Great variety with high quality at anytime of day or night Owner/Manager - Extremely friendly and willing to interact with guests to improve their stay Bar - Very cheap with guest discount, games room with live german football on weekends.

The staff from maids to reception are polite and friendly. The room was large and clean. The fridge well stocked. The restaurant food is first class

Nothing

It was well situated very clean all over hotel staff are very friendly and nothing is too much trouble I can't recommend this hotel enough had a great time

Nothing

The hotel staff were pleasant and very helpful.

We didn't expect that the location was right smack the middle of the bars and nightclub area of Angeles City.

This is my second time staying here. It's a wonderful property. I highly recommend the Superior Balcony room. And mattress topper for the bed. And having breakfast down at the pool deck is so peaceful.

The 6th floor is the only floor with non-smoking rooms. "The Living Room," the hotel bar is above you and the music can be a little loud.